Support
Deti Chat connects your iPhone to your company's Deti server. Here is how to connect the first time and how to fix the problems people run into most.
Connecting for the first time
- Install Deti Chat through TestFlight (see how to install).
- On a computer, open your company's Deti admin page and go to Devices → Add device. The page shows a QR code.
- Open Deti Chat on your iPhone, tap Scan QR code and point the camera at the code.
- Check the server and account names on the confirmation sheet, then tap Connect. Face ID is on by default to open the app; you can turn it off.
- Allow notifications to receive approval requests and task progress.
A QR code works once, expires after 5 minutes and carries the fingerprint of the server's key, so the app can be sure it is talking to your company's server. No access to the admin page? Ask your company's Deti administrator to create a code for you.
Common problems
The QR code says it has expired or cannot be used
Each code works once and expires after 5 minutes. Create a new one on the Deti admin page → Devices → Add device and scan again.
The app cannot reach the server
Check your iPhone's connection. If the network is fine, your company's Deti server may be off or restarting; ask your administrator. The app reconnects by itself, and messages you send while offline go out in the right order once you are back online.
Notifications do not arrive
Open the iPhone's Settings → Notifications → Deti Chat and turn on Allow Notifications. Also turn on “Time Sensitive Notifications” so approval requests still show while a Focus is on. In the app, Settings → Notifications lets you choose which kinds you receive.
A notification only shows a generic line
The iPhone could not decrypt the content yet, usually right after a restart before the first unlock. Unlock your iPhone or open the app; the next notifications show their full content.
Tapping Approve asks for Face ID
That is intended: while the iPhone is locked, iOS requires authentication before an Approve or Decline is sent, so someone holding your phone cannot approve on your behalf.
The app says a new version must be installed
The installed build is older than the latest native version. Open TestFlight and tap Update for Deti Chat. Smaller changes arrive by themselves through automatic updates.
New iPhone, or a lost one
Have an administrator (or yourself, if you have the rights) remove the old device on the Deti admin page → Devices; its session is revoked at once. Then pair the new iPhone with a new QR code.
A project is missing
You only see the threads of projects your role on Deti allows. Ask your company's Deti administrator if you need more access.
Contact
For accounts, servers and devices, contact your company's Deti administrator first, since they manage those.
For the app itself (bugs, suggestions, security issues), contact hstation through the channels at hstation.net. In the beta you can also take a screenshot and choose “Share Beta Feedback” to send feedback through TestFlight.